Frequently asked questions.

  • Size charts will be added, we apologize for any inconvenience. These apparel items are geared towards adult sizes.

    To find your best fit, check the size guide located on our product page. We would recommend consulting individual pages to ensure that you’re getting the best possible fit.

  • Measure yourself

    Measurements are provided by suppliers.

    This hoodie runs small. For the perfect fit, we recommend ordering one size larger than your usual size.


    A Length

    Place the end of a measuring tape beside the collar at the top of the garment (high point shoulder). Pull the tape to the bottom of the item.

    B Chest

    Measure yourself around the fullest part of your chest. Keep the measuring tape horizontal.

  • December we will be dropping new clothing items.

  • You will be charged at the time of checkout. When an order is successfully placed, you’ll receive an email confirmation outlining the charges. If you do not receive a confirmation email but were charged, please contact us so that we can follow up on this for you.

  • Once your order is shipped, we’ll send you a shipping confirmation email with a tracking number. Just click the number to follow your package on the tracking page and see the latest updates. 

  • We ship products to most countries, but there are a few exceptions due to legal restrictions or shipping carrier limitations.

    Currently, we don’t ship to:

  • We accept all major credit and debit cards like Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Customers can also pay with digital wallets like Apple Pay and Google Pay.

  • All prices are listed in US Dollar

  • Once an order has been placed, we are unable to edit the address or modify the items in the order. Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us at support@btaclan.com

  • We will email you the tracking number for your package once it leaves the manufacturing facility.

  • BTA Clan is not responsible for lost or stolen packages. We recommend shipping packages to secure locations with someone available to receive the package. 

    If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds. 

    If you have not seen an update to your tracking after 15 (Domestic) or 30 (International) consecutive days, please contact us at support@thebtaclan.com.

  • If your package has been returned to sender, we are unable to reship any returned packages at this time. If you think your package has been returned to sender, let us know by contacting us at support@thebtaclan.com

  • At the time of checkout, you’ll be able to enter your promo code in the labeled section before entering payment information. Please note that promo codes will not apply to all items, and we would recommend checking the product page for specific information regarding this.

    Please note: discounted orders, including orders purchased during a sale, are not eligible for return or exchange.

  • Due to high volume of packages for all carriers there is no guarantee by carriers for delivery by or on a particular day. The below guidance takes into account the cutoffs provided by our carriers to have a high likelihood to be delivered before Christmas. However, these are all just estimates and peak shipping can lead to unexpected delays. 

    To be fulfilled within this timeline, orders must be placed before 10:00 am pst on the dates listed below:

    • US Domestic Standard Shipping - December 11, 2025

    • US Domestic Expedited Shipping - December 16, 2025

    • International Orders Standard Shipping - Novemebter 26, 2025

    • International Orders Expedited Shipping - December 14, 2025

  • Expedited shipping is available.

  • Please refer to our Return Policy page.

  • If you have received a damaged/defective or incorrect item, reach out to us at support@thebtaclan.com with the damage/defect or the incorrect item, as well as your order number. Please note: You must notify us within 14 days of receipt.

  • Exchanges are not accepted at this time. Verify sizes before purchase to prevent incorrecting sizing when item arrives.

  • To return your eligible order, please contact us at support@thebtaclan.com

  • Please allow up to 5-7 business days for your refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.